How to Train Your Conversation AI Bot

Bot training is the process of teaching your AI bot to provide accurate, context-specific responses to customer queries. Utilizing tools like the Web Crawler and Custom Bot Responses, you can build a robust knowledge base to support seamless customer interactions. Whether addressing general or specific inquiries, a well-trained bot ensures customers receive timely and accurate answers. 

• Improved Accuracy: By accessing relevant data sources, your bot can deliver precise responses tailored to customer questions.
• Enhanced Efficiency: Automated responses reduce manual intervention, saving time for both your team and customers.
• Consistency: Ensure customers receive consistent, high-quality information across all interactions.
• Scalability: Support a growing customer base without increasing resource requirements.

Navigate to the Conversation AI tab within your account settings to get started. 

Click on the name of any configured bot. 

Switch to the Bot Training tab to train your AI bot, ensuring it delivers accurate and relevant responses. 

Here, you can choose whether to select up to 7 knowledge bases from the dropdown or create a new knowledge base. For step-by-step instructions on how to create a knowledge base, refer to the “How to Create a Knowledge Base” article.

Once selected, you will have options to include additional links via the web crawler or customize bot responses via FAQs.

The Web Crawler enables you to train your bot using publicly available information from websites, helping ensure it delivers accurate and contextually relevant responses. You can configure the Web Crawler to extract data from specific URLs, site paths, entire domains, or even public Google Docs. By default, any links added to the knowledge base will be processed and displayed here.

To include additional links, select from multiple domain types based on how broadly you want to crawl the site. You can choose exact URLs, URLs with specific paths, or entire domains.

Once you have selected the appropriate URL type, enter the URL in the provided field, then click the "Get Data" button to begin crawling the URLs. The process duration will depend on the number of URLs being crawled.

Once the crawl is complete, you can select individual URLs or opt to "select all" to include links obtained from the “All URLs with the path” or “All URLs in this domain” options in your bot's training data.

By providing the bot with URLs, you enable the Web Crawler to extract relevant information, ensuring your bot has access to up-to-date and contextually appropriate data for customer interactions.

Custom Bot Responses allow you to define precise answers for frequently asked questions, ensuring the bot provides consistent and accurate information, particularly for critical customer queries.

• Keep responses clear and concise.
• Anticipate variations of commonly asked questions.
• Regularly update responses to match evolving customer needs.

Custom Bot Responses can be added by manually entering FAQs or by providing feedback during live conversations. 

These responses help improve the bot's consistency, accuracy, and overall effectiveness in addressing customer inquiries.

By leveraging the Web Crawler and Custom Bot Responses (FAQs), you can craft precise answers to common customer queries, improving your bot's ability to handle customer interactions efficiently and consistently.

• Updating your bot’s training data quarterly or following major service updates ensures it remains accurate and relevant.

• Yes, combining various types of URLs (Exact, Path-specific, and Domain-level) can help create a more comprehensive knowledge base. Simply redo the steps listed in the Web Crawler section to train the bot using multiple URLs.

• Use the feedback system, regularly test your bot by simulating customer queries, and frequently update your FAQs.

• The bot may request clarification or escalate the query to a human agent based on its configuration.

• Provide precise, critical information like pricing, policies, and instructions to effectively address common customer inquiries.